024 7627 5891 NHS online pharmacy — delivering across England and Wales

Contact us

Call or email. For urgent medical help when we're closed, call NHS 111.

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Call us

024 7627 5891

The fastest way to reach us. If we're mid-dispensing we'll take your number and ring you back.

Email us

sajid.hussain@nhs.net

Include your name, date of birth and a phone number so we can get back to you quickly.

When you can reach us

Speaking to the pharmacist

Advice is free and you don't need an appointment. Call and ask — anything you tell us stays between you and the pharmacy team.

When we're closed

Call NHS 111 or visit 111.nhs.uk for urgent advice and to find the nearest open pharmacy. In an emergency, always call 999.

Complaints

If something hasn't gone the way it should, please tell us first so we can put it right. Contact us on the phone number or email address below.

Phone: 024 7627 5891 Email: sajid.hussain@nhs.net

If we're not available, or if you'd rather raise it with someone independent, you can contact:

NHS England Phone: 0300 311 22 33 Website: www.nhs.uk
General Pharmaceutical Council (GPhC) Phone: 020 3713 8000 Website: www.pharmacyregulation.org

Frequently asked questions

Do you accept NHS prescriptions?

Yes. We dispense NHS prescriptions from any GP surgery in England or Wales. The easiest way is to nominate us as your pharmacy so prescriptions come to us electronically — call or email and we'll set it up.

Where do you deliver?

Anywhere in England and Wales. Every prescription we dispense is delivered; there's nothing to collect.

Can I visit the pharmacy?

We work by phone, email and post rather than over a counter. Call 024 7627 5891 or email sajid.hussain@nhs.net and we'll deal with whatever you need.

What is a monitored dosage tray?

A weekly tray with each dose sealed in its own compartment, labelled by day and time of day. It makes it easy to see whether a dose has been taken, which helps if you manage several medicines or care for someone who does. Ask us and we'll tell you whether it would suit you.

How long does an order take?

Allow two to three working days for your surgery to approve a repeat prescription, plus delivery time. Please order before you run out, and order earlier than usual before a bank holiday.

Do I have to pay for my prescription?

Many people don't. Prescriptions are free if you're under 16, under 19 and in full-time education, over 60, pregnant or have had a baby in the last 12 months, or hold a valid exemption certificate. Prescriptions are free for everyone in Wales. Ask us and we'll check.

Can I speak to the pharmacist?

Yes. Call 024 7627 5891 and ask. If we're busy we'll take your number and ring you back. Everything you tell us stays between you and the pharmacy team.

What do I do when you're closed?

For urgent medical advice call NHS 111 or visit 111.nhs.uk, which can also direct you to the nearest open pharmacy. In an emergency, always call 999.

Can you help if I've run out of medicine?

Call us. In some circumstances a pharmacist can arrange an emergency supply of a medicine you take regularly, or contact your surgery on your behalf.